Contact us at support@dantecesarini.com before shipping, indicating the order number and the requested change or cancellation. We will check the order status and the possibility of intervening before shipment. If the package has already been handed over to the courier, it may be necessary to proceed with a return. Statutory withdrawal rights remain valid, where applicable.

No, orders cannot be placed over the phone. You can contact us by phone to receive information about products, purchasing assistance, and support from our personal shopper.

During the checkout process, after entering your delivery address, you can view the available shipping options and their related costs. If multiple methods are offered, select your preferred one before completing the payment. If only one option appears, it is the one available for your order.

You can track your package using the link or tracking code provided in your shipping confirmation, if available. The carrier will update the status once they have collected the package. If you cannot find the tracking information or need further assistance, please email support@dantecesarini.com including your order number.

If you purchase online as a consumer, you may notify us of your withdrawal within 14 days of delivery, without having to provide a reason. Write to support@dantecesarini.com indicating the order number and the items to be returned, in order to receive operational instructions.

Whether returns are free of charge depends on the terms applicable to your purchase. Any return costs you are responsible for must be communicated before the order is placed. If they were not indicated, or if free returns are provided for, you will not be charged. For a defective or non-conforming product, please contact support@dantecesarini.com: the remedies provided by the legal warranty are free of charge for the consumer.

During the checkout process, after entering your delivery address, you can view the available shipping options and their related costs. If multiple methods are offered, select your preferred one before completing the payment. If only one option appears, it is the one available for your order.